United States (US) Stories - Page 247

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United States (US) stories

Customer service reps tired of not having the right tools - Pega

A global Pegasystems survey reveals 34% of customer service reps feel hampered by outdated software, highlighting a need for better tech solutions.

By Staff Writer • 4 min read • Tue, 10th Dec 2019

Micron Technology

Micron publishes annual Diversity, Equality and Inclusion report

Micron's latest report showcases strides in diversity, with initiatives like new ERGs and increased female leadership, reinforcing a commitment to inclusivity.

By Staff Writer • 2 min read • Fri, 6th Dec 2019

Hyperscale

AWS announces renewable power project in Australia

The Australian project is one of six new renewable energy projects, which are expected to produce a total 711MW of new renewable energy capacity.

By Staff Writer • 2 min read • Wed, 4th Dec 2019

Unified Communications

New Caledonia to connect to Hawaiki cable by 2021

New Caledonian carrier SCCI has signed a deal with Hawaiki Submarine Cable to connect New Caledonia to the Hawaiki Cable.

By Staff Writer • 2 min read • Mon, 2nd Dec 2019

Marketing Technologies

NZ takes #2 spot in best markets for women entrepreneurs

New Zealand is second only to the United States for being the most conducive country to women's entrepreneurship, a new report from Mastercard revealed today.

By Sara Barker • 4 min read • Thu, 28th Nov 2019

Customer Relationship Management

26% of leaders still “support fax as a communication channel”

A new Pegasystems survey shows Customer service representatives want to help but are frustrated with inadequate and outdated software.

By Ben Moore • 4 min read • Tue, 26th Nov 2019

Platform-as-a-Service

eBay sells out: Viagogo buys ticketing platform StubHub for billions

eBay has ridded itself of its massive ticketing marketplace StubHub – and sold it to controversial ticketing platform viagogo.

By Sara Barker • 3 min read • Tue, 26th Nov 2019

Disaster Recovery

Gartner: Geopolitical tensions affect risk management strategies

Geopolitical instability is causing organisations to review their risk mitigation options in the global offshore services market, warns Gartner.

By Sara Barker • 3 min read • Mon, 25th Nov 2019

Ciena

Telia Carrier selects Ciena to boost European capacity

Telia Carrier partners with Ciena to roll out advanced optical network technology across Europe, boosting capacity in key markets and enhancing connectivity.

By Staff Writer • 3 min read • Mon, 25th Nov 2019

Hyperscale

Kaspersky to store data of US and Canada customers in Switzerland

In a bid to bolster digital trust, Kaspersky will relocate data from US and Canadian customers to Switzerland and open a new Transparency Center in Brazil.

By Staff Writer • 3 min read • Mon, 18th Nov 2019

ManageEngine

ManageEngine leverages AU data centres to bring data closer to home

ManageEngine is now utilising Melbourne and Sydney data centres to align with Australian data privacy laws, ensuring data residency and compliance.

By Sara Barker • 2 min read • Tue, 12th Nov 2019

Public Cloud

SoftwareONE completes strategic acquisition of BNW Consulting

SoftwareONE has strategically acquired BNW Consulting to enhance its SAP capabilities in public cloud hyperscalers, expanding its global technology services.

By Catherine Knowles • 2 min read • Thu, 7th Nov 2019

Gaming

Finally, the esports battleground is safer and fairer for everyone

Finally, the esports industry has something of a universal code of conduct when it comes to fair play and fun.

By Sara Barker • 3 min read • Thu, 7th Nov 2019

Recruitment

Cohesity nabs Veritas exec for chief revenue role

Michael Cremen appointed chief revenue officer for data management company Cohesity, bringing 25 years of experience in the industry.

By Shannon Williams • 2 min read • Wed, 6th Nov 2019

Financial Systems

Protiviti & Trintech team to deliver real time finance intelligence

Protiviti and Trintech announce a strategic partnership to equip finance teams with real-time intelligence, aiming to boost efficiency and reduce risks.

By Staff Writer • 2 min read • Tue, 5th Nov 2019

Marketing Technologies

Adobe provides a 'jolt' of inspiration through Amazon Alexa

Adobe launches a new Alexa skill, the Inspiration Engine, providing creatives with inspiring quotes, exercises, and visual prompts to spark imagination.

By Sara Barker • 3 min read • Mon, 4th Nov 2019

Digital Transformation

HCL Technologies announces Google Cloud business unit

HCL Technologies launches a Google Cloud business unit to speed up cloud adoption, aiming to ramp up specialists and support digital transformations globally.

By Catherine Knowles • 2 min read • Fri, 1st Nov 2019

Endpoint Protection

How SMS became the trusted mode of customer communications

About 90 percent of text messages are read within three minutes of receipt and we're seven times more likely to respond to a text than an email.

By Richard Favero • 4 min read • Thu, 31st Oct 2019

Cybersecurity

Security industry riddled with gender diversity issues & burnout

Gender and racial disparities persist in the cybersecurity industry, with over 91% of professionals identifying as male, according to a survey by Exabeam.

By Staff Writer • 2 min read • Thu, 31st Oct 2019

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