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Hospitality stories

UK diners want AI-driven restaurant deals, Toast finds
Data Privacy

UK diners want AI-driven restaurant deals, Toast finds

More than a quarter of UK restaurant operators are already using AI for offers or rewards, as diners back clearer explanations of dynamic pricing.

By Karen Joy Bacudo • 3 min read • Today
UK consumers more frustrated by AI customer service
Customer Experience

UK consumers more frustrated by AI customer service

Six in 10 UK respondents said AI customer service was frustrating, with handovers to human staff proving a particular weak point.

By Regine Laguilles • 4 min read • Yesterday
Dolphin Dynamics partners Ecommpay on travel payments
Hospitality

Dolphin Dynamics partners Ecommpay on travel payments

Travel agents using Dolphin Dynamics software will gain multi-currency payment options and fewer manual reconciliation tasks through the Ecommpay integration.

By Sofiah Nichole Salivio • 3 min read • Last week
UK SMEs want tax cuts as Budget worry holds back investment
Manufacturing

UK SMEs want tax cuts as Budget worry holds back investment

Uncertainty over tax policy is delaying growth plans, with 54% of SME owners holding off major investment until after the Autumn Budget.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Hospitality stories

Meta's Muse AI agent seen in half of customer traffic
Multi-factor authentication

Meta's Muse AI agent seen in half of customer traffic

Security teams face a new attribution problem as Meta's Muse AI agent can slip into customer traffic while posing as an ordinary browser.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Serve First expands into US with new Managing Director
Customer Experience

Serve First expands into US with new Managing Director

A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.

By Sofiah Nichole Salivio • 3 min read • Last week
Asia Pacific hotel investment hits USD $12 billion
Real estate

Asia Pacific hotel investment hits USD $12 billion

Regional hotel dealmaking has surged despite geopolitical and rate risks, with JLL now forecasting USD $15 billion in Asia Pacific transactions for 2026.

By Karen Joy Bacudo • 4 min read • Last week
Castles Technology wins PCI validation for SoftPOS trio
Managed Services

Castles Technology wins PCI validation for SoftPOS trio

Payment providers now have three compliant routes into smartphone-based card acceptance after Castles Technology cleared PCI checks for all parts of its SoftPOS line-up.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Hospitality stories

Armada launches hospitality platform with competition
Recruitment

Armada launches hospitality platform with competition

The new service aims to ease restaurant hiring by giving workers and operators a fuller picture before they commit, starting in Atlanta.

By Sean Mitchell • 4 min read • Today
Samsung launches The Frame hospitality display in Australia
Samsung

Samsung launches The Frame hospitality display in Australia

Hotels can now offer guests a gallery-style screen with AI wallpapers and in-room services, as Samsung expands The Frame into hospitality.

By Mara Sugue • 3 min read • Yesterday
Zyxel launches flexible GS1915v2 switches for small firms
Network Infrastructure

Zyxel launches flexible GS1915v2 switches for small firms

The nine-model range includes PoE and fanless options, letting small businesses fit switches into tight spaces without extra building work.

By Sofiah Nichole Salivio • 3 min read • Last week
Identity Digital bids for 216 new internet suffixes
Crypto

Identity Digital bids for 216 new internet suffixes

The filing could open fresh branding options for businesses and creators if ICANN approves the first major expansion of internet suffixes since 2012.

By Mara Sugue • 3 min read • Last week
KPay wins Australian licence as merchant push expands
Fintech

KPay wins Australian licence as merchant push expands

The permit gives KPay a regulatory base to deepen its Australian payments push as it adds point-of-sale tools and financing for SMEs.

By Karen Joy Bacudo • 3 min read • Last week
How an AI-powered messaging campaign could boost your festive season bookings
Personalisation

How an AI-powered messaging campaign could boost your festive season bookings

With December bookings under pressure, hospitality venues are turning to AI-driven SMS and WhatsApp campaigns to reach customers fast and cheaply.

By Jules Holden • 4 min read • Last week
Thailand's real estate growth shifts beyond Bangkok
Manufacturing

Thailand's real estate growth shifts beyond Bangkok

Investment is spreading into Thailand's industrial and tourism hubs as supply chain shifts and higher ESG standards weaken Bangkok's dominance.

By Sofiah Nichole Salivio • 4 min read • Last week
Suspected copper thieves cause major internet outage in Bay of Islands
Broadband

Suspected copper thieves cause major internet outage in Bay of Islands

The latest disruption left 750 homes and businesses unable to take electronic payments, deepening pain for Bay of Islands operators after a slow winter.

By Peter de Graaf • 4 min read • This month
How has the new CRL affected Auckland hospo? It's a mixed bag
Small Business

How has the new CRL affected Auckland hospo? It's a mixed bag

Hospitality around Auckland's new rail stations is seeing only modest gains so far, with some cafes busier and others still waiting for a real lift.

By Serena Solomon • 5 min read • This month